OnCue FAQS

If you use a credit or debit card at the pump, the bank that issued your card may place a hold on your account that may exceed the purchase amount. 

Authorization holds, often referred to as pending charges or pre-auths, allow us to verify that there are enough funds available on a payment method before you put the gas in your car.

If you are interested in our Fleet card program, please contact Scott Minton at S_Minton@OnCueExpress.com or (405) 338-8552.

It’s important to know how you are protected when filling up at the pump. The issue of skimmers and identity theft is an industry-wide problem. At OnCue, we are committed to making our stores a safe place for our customers. We have numerous measures in place to help us achieve this goal. We can’t discuss everything in order to maintain that level of safety, but for starters, our locations are bright, well-lit, high traffic facilities that have a large number of security cameras on site. We aggressively install all new technologies, and all pumps are EMV compliant, meaning they feature chip readers for a more secure payment process. 

We also have pressure sensitive seals on all of our pumps that must be replaced anytime a pump is opened. We have initiated a rigorous training and inspection program for our employees to educate them on these issues.

Pump alarms are another way we prevent skimmers. If someone were to tamper with the doors of the pumps, a silent alarm would be triggered, alerting the appropriate parties, and the pump would automatically be disabled. 

As a customer, if you are at a gas pump and you go to insert your credit card, make sure the card reader doesn’t look loose. If it does look funny or something doesn’t look quite right to you, report it immediately to an employee.

We always encourage people to come experience the OnCue difference. We believe this holds true from our customer service, product selection, Top Tier Fuel, and especially when it comes to making you and your loved ones feel safe when you go to fill up.

Our credit card processors immediately send a release of the authorized funds once your financial institution approves the authorization. Depending on your financial institution, it may take up to 7 days for the authorization to fall off your account, depending on the bank’s policy or practice. For more information regarding your bank’s policies, call the customer service number on the back of your card.

It is a customer appreciation program. When you make purchases at OnCue, you earn redeemable points and chances to win valuable prizes. Some exclusions may apply.

Yes! There is no charge to become a participant.

You start earning points as soon as you pick up your card. Make a purchase, and get your card swiped. It’s that easy!

First, enroll your card online. Then, inform any OnCue associate that you would like to redeem some of your points during a purchase. They will swipe your card and instantly redeem those points. Your rewards are that easy!

Each point is worth $.01. 100 points= $1.00. Points are not redeemable for cash.

When you use your OnCue Rewards card, you become eligible to win great prizes and giveaways. For information on current promotions or contests please visit the promotions page at www.kickbackpoints.com.

Anyone can join the rewards program, but you must be 18 years or older to participate in any contest or promotions.

To join the rewards program just go to any OnCue location and pick up a free card. Then simply start using your new card.

Check your account balance any time by visiting OnCue or the Check Points area on kickbackpoints.com. You can also download the Kickback mobile app to check your points. Points are posted every night.

You can update your account information by calling 1-888-339-7064; Monday-Friday 6:00 a.m. – 6:00 p.m. MST, you can also log into your account from the kickbackpoints.com home page and update your account information.

If you believe there is a mistake in your point balance please send your card number and expected balance to memberservices@kickbackpoints.com or call (888) 339-7064.

If you have lost your card please pick up a new card from OnCue and then please contact 1-888-339-7064, and Kickback can transfer existing points from the lost registered card to the new card.

If your card is damaged please pick up a new card from OnCue and then please contact 1-888-339-7064, and Kickback can transfer existing points from the damaged registered card to the new card.

If you have forgotten your PIN number to your rewards card account, please call 1-888-339-7064, and Kickback can assist in retrieving your PIN number.

The OnCue app is available to download for free in the App Store and Google Play on your existing mobile device.

Create an account in order to access additional features, such as favoriting locations, receiving notifications, accessing exclusive offers, entering giveaways and more.

Upon launching your app, tap the ‘Menu’ at the bottom navigation menu. Select “Login/Register” to create an account. Alternatively, from the main screen you can select ‘Rewards’ in the bottom navigation menu. From there, tap “Sign in,” then, input your existing OnCue Rewards with Kickback Point card number and 4-digital PIN code, or verify you rewards account with SMS. If you have not yet registered your rewards card, simply select the “Rewards” tab and then the “Register My Card” button, which will also create an account in the app.

If you are using your Kickback card for your account in the app and do not remember the 4-digit PIN number you chose when creating the rewards account, please call 1-888-339-7064, and Kickback can assist in retrieving your PIN number. You can also select “Trouble logging in” from the Rewards Sign In screen to view KickBack’s FAQs. 

If you would like to create an OnCue App account without a KickBack card, please click Verify with SMS. You will receive a text message with a 4-digit code to enter. Once completed, you’ll be ready to use the OnCue App!

To redeem a coupon that is not through OnCue Rewards but is instead accessible on the app “Home” tab, select the banner for the coupon you want to redeem. Once you are at ready for purchase at an OnCue store register, tap “Redeem Coupon.” Make sure you are ready to use the coupon when you select the option to “Redeem Coupon,” as there is a countdown timer of 15 minutes. If the coupon is for one-time use, it will disappear from your app once the timer concludes.

Yes. Your coupon expires at 11:59pm on the expiration date listed on the coupon. Please be mindful that expiration dates will vary. 

Coupons also have a countdown timer of 15 minutes when you select to redeem the coupon in the app. Make sure you are ready to use the coupon when you select the option to redeem. If the coupon is for one-time use, it will disappear from your app once the timer concludes.

Coupons may also expire due to the quantity available. Specific offers in the OnCue app have a countdown of the number of coupons remaining, and the coupon will be removed from the app once the quantity limit is reached.

Yes, if the coupon in the app is not designated as “One Time Use Only,” you can redeem the same coupon multiple times during one purchase. You may not, however, use two different coupons for the same product in one purchase. Unless otherwise required by law, none of your coupons can be redeemed for cash.

Download the OnCue mobile app from either the Google Play or Apple App Store and sign into the app using your OnCue Rewards with Kickback Points card information or verify your account via SMS. Your favorites will be displayed in the app on the new device upon sign-in.

If you don’t already have an OnCue Rewards with Kickback Points card, simply ask the cashier for one during your next visit. Register your card on the OnCue app by clicking the “Rewards” tab and then the “Register My Card” button. On your next visit, you can have the cashier scan the rewards barcode in the app to earn rewards toward your purchases in place of the physical rewards card.

Learn more about OnCue Rewards with Kickback Points.

We can’t currently use the mobile app to redeem rewards points. When you select the “Rewards” tab on the bottom navigation menu, you can scan the barcode to collect points and redeem club programs and product offers, but only a physical OnCue Rewards with Kickback Points card can be used to redeem points.

We do not currently display gas prices in the app.

To add favorite locations: tap the heart icon anywhere it appears next to a store location in the “Stores” tab. Selecting the heart will add it as a favorite. Deselecting the heart will remove it as a favorite.

iPhone: Go to the device ‘Manage Settings’ and turn off ‘Push Notifications’ for OnCue Stores app.

Android: Go to ‘Settings’ and move the ‘Push Notifications’ toggle to the left.

For a more relevant, personalized experience, offers are curated based on criteria such as customer location, market, preferences or app activity. Additionally, in order to utilize all available coupons, a user must have created an account within the app and be signed in or be a part of OnCue Rewards with Kickback Points.

The app may need to be updated through Google Play or Apple App Store.